Shipping Policy

Last Updated: February 26, 2026

Thank you for purchasing from Dr. Ramona Victoria Varga – Microbiome (“we,” “us,” “our”). This Shipping Policy explains how we process and deliver microbiome test kits, supplements, and other physical products ordered through drvargamicrobiome.com (the “Website”).

1. Order Processing Time

  • All orders are processed within 1–3 business days after payment confirmation.

  • Orders are not processed or shipped on weekends or public holidays.

  • During peak periods, processing times may be slightly extended.

You will receive a confirmation email once your order has been successfully placed.

2. Shipping Locations

We currently ship to:

  • United Kingdom

  • European Union

  • United Arab Emirates

  • United States

  • Selected international destinations

If your country is not listed at checkout, please contact us before placing an order.

3. Shipping Methods & Delivery Time

Estimated delivery times:

  • UK: 2–5 business days

  • EU: 5–10 business days

  • UAE: 3–7 business days

  • USA: 5–10 business days

  • International: 7–14 business days

Delivery times are estimates only and may vary due to customs processing, courier delays, or unforeseen circumstances.

4. Shipping Costs

Shipping fees are calculated at checkout based on:

  • Delivery location

  • Weight and size of the package

  • Selected shipping method

Occasionally, we may offer free shipping promotions, which will be clearly stated on the Website.

5. Tracking Information

Once your order has shipped, you will receive:

  • A shipping confirmation email

  • Tracking details (where available)

Please allow up to 24 hours for tracking information to become active.

6. Customs, Duties & Taxes

For international shipments:

  • Customs duties, taxes, and import fees (if applicable) are the responsibility of the customer.

  • We are not responsible for delays caused by customs clearance procedures.

7. Incorrect Address or Delivery Issues

Please ensure that your shipping address is correct at checkout.

We are not responsible for:

  • Delays or losses caused by incorrect or incomplete addresses.

  • Packages marked as delivered by the courier.

If your package is returned to us due to an incorrect address, additional shipping fees may apply for re-delivery.

8. Lost or Damaged Shipments

If your package arrives damaged or appears lost:

  • Contact us within 48 hours of delivery.

  • Provide photos (if damaged).

  • Include your order number.

We will work with the courier to investigate and resolve the issue promptly.

9. Microbiome Test Kit Returns (Sample Shipping)

If you are returning a microbiome sample:

  • Please follow the instructions included in your test kit carefully.

  • Samples must be shipped promptly after collection.

  • We are not responsible for compromised samples due to delayed shipment by the customer.

10. Contact Us

If you have any questions about shipping, please contact:

📧 Email: drvargamicrobiome@gmail.com
📞 Phone: +971 545531733 / +44 7586 327399